Refund and Shipping

Effective Date: June 11, 2025
Owner: Project Sagas (Nicholas Gonzalez / Hayate Sagas)

We aim to provide timely and reliable shipping for all physical merchandise.

A. Processing Times

• Orders are typically processed within 3-5 business days after payment confirmation.
• Pre-orders or limited edition items may have extended processing times, clearly stated on the product page.

B. Shipping Methods & Carriers

• We use trusted shipping providers including USPS, UPS, and FedEx.
• Customers may select their preferred shipping method at checkout, when available.
• Tracking information will be provided via email once the order has shipped.

C. Shipping Locations

• We currently ship within the United States. International shipping may be offered in the future.
• Orders to PO boxes, APO/FPO addresses may experience additional delays.

D. Lost or Damaged Packages

• If a package is lost or arrives damaged, please contact us at nicholas@sagas.store within 7 days of delivery.
• Include your order number, photos (if applicable), and a detailed description of the issue.

We strive to ensure customer satisfaction with every purchase.

A. Digital Products

• All sales of digital products (music, comics, downloads, game content, etc.) are final.
• No returns, refunds, or exchanges will be granted for digital goods once delivered.

B. Physical Products

• Returns or exchanges for clothing, cards, and other merchandise are accepted within 14 days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Customer is responsible for return shipping costs unless the item was defective or incorrect.

C. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, contact us at nicholas@sagas.store with your order number and clear photos within 7 days of delivery.
• We will provide instructions for return or replacement.

D. Refund Process

• Approved refunds will be processed to the original payment method within 5–10 business days of return approval.

• All sales for limited-edition items and pre-orders are final unless the product is defective.
• Expected shipping dates will be noted on the product page.

If you have any questions about your order, delivery status, or returns, please contact:

Project Sagas
Nicholas Gonzalez
📧 nicholas@sagas.store
📍 1178 Broadway, 3rd FL #4389, New York, NY 10001